How to avoid losing it over lost luggage

After Delta Air Lines lost Dan Collins’s luggage on a recent flight to Lihue, Hawaii, he didn’t know what to expect. Few people do, actually. Read more “How to avoid losing it over lost luggage”

Instead of filing a lost luggage claim, British Airways told him to call the police

After British Airways loses Dhawan Anil’s bag, the airline claims it’s not responsible and that he should call the police. What’s wrong with this picture? Read more “Instead of filing a lost luggage claim, British Airways told him to call the police”