How to avoid losing it over lost luggage

After Delta Air Lines lost Dan Collins’s luggage on a recent flight to Lihue, Hawaii, he didn’t know what to expect. Few people do, actually. Read more “How to avoid losing it over lost luggage”

Instead of filing a lost luggage claim, British Airways told him to call the police

After British Airways loses Dhawan Anil’s bag, the airline claims it’s not responsible and that he should call the police. What’s wrong with this picture? Read more “Instead of filing a lost luggage claim, British Airways told him to call the police”

Will Air Canada ever finish “reviewing” this lost baggage claim?

A piece of Zahid Mohammad’s baggage went missing on an Air Canada flight. Five months later, Air Canada still hasn’t found it — and its claims department is still “reviewing” his case. Nobody at Air Canada will tell Mohammad when or if the airline will resolve his lost baggage claim. Can our advocates persuade Air Canada to return Mohammad’s missing baggage or compensate him in accordance with the Montreal Convention? Read more “Will Air Canada ever finish “reviewing” this lost baggage claim?”

WOW Air, why are you ignoring my claim?

WOW Air misplaces Zack Kimble’s luggage on a trip to Iceland. When Kimble submits a claim for reimbursement of the replacement items he had to buy, WOW demands documentation that Kimble’s claim isn’t being covered by travel insurance — which he doesn’t have. Can we persuade WOW to forgo the documentation and reimburse Kimble for his luggage delay? Read more “WOW Air, why are you ignoring my claim?”

United said that my claim was settled — so where is the check?

United Airlines loses Lucas Zaiden’s bags. It agrees to reimburse him but never does. Can our advocates help him get paid? Read more “United said that my claim was settled — so where is the check?”

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