As someone who has spent a career listening to travelers complain, I know what you don’t like when you’re on vacation.
You hate being ripped off by airlines, car rental companies and hotels. Silly rules frustrate you, too. So does bad customer service.
But what you don’t tell me is often just as important.
Read more “Should tarmac-delay rules become law?”
Glenn Robins is grossed out. As a frequent traveler, he assumed the sheets on his hotel bed are changed between guests.
But a new TV ad by the Hampton Inn chain calls that assumption into question. It shows housekeepers changing sheets in hazmat suits, at what appears to be a competing hotel chain.
“The implication was obviously that other hotels do not change the sheets for every new guest,” he says.
Robins is troubled by that.
“It’s a disgusting enough thought that the sheets were not changed,” he told me. “It gets even more disgusting when one considers the previous tenant’s possible activity.”
A confession: I changed the last part of Robins’ quote to spare you some graphic detail. Use your imagination.
Read more “Ridiculous or not? Hotels don’t always change sheets between guests”
To say the TSA just had a bad week would be a lot like saying Muammar Gaddafi is dealing with a little opposition in Libya.
This week’s TSA shenanigans are almost too bad to be true. I take absolutely no pleasure in reporting them, because after all, this agency is supposed to be protecting us when we travel.
Read more “Can things get any worse for the TSA?”
No one would claim that any of the new travel-related laws scheduled to take effect in 2010 are game-changers for travelers. They’re relatively minor: a new credit card rule here, a new airport security policy there.
But what kind of law would really improve your travel experience next year?
Instead of asking readers for their opinions, as I do every week, I decided to hand the mike to the trade organizations in Washington that represent various parts of the travel industry. Specifically, I wanted to know which law they’d like to see passed in 2010 that they think would most benefit travelers.
The short answer? Most trade groups want laws authorizing Congress to spend more money, which they say will help us.
Read more “Trade groups want their piece of pie in the sky”