A LATAM ticketing error cost this traveler $200. Where’s her refund?

Patricia Honeycutt buys a ticket to fly between two cities in Argentina, but because of a LATAM ticketing error, she’s out an extra $200. Can our advocates help her get a refund? Read more “A LATAM ticketing error cost this traveler $200. Where’s her refund?”

I’m traveling with a cello. Why won’t LATAM allow it to fly with me?

Jennifer Stumm’s instrument case tugs at our heartstrings because LATAM Airlines refused to issue her client a ticket for his cello. Read more “I’m traveling with a cello. Why won’t LATAM allow it to fly with me?”

I need LATAM to send instructions for my claim in English

When Tim Tyler’s luggage goes missing after a flight on LATAM Airlines, communication failures with the airline stall the resolution of his claim for compensation. Can our advocates get LATAM to process the claim without further delays? Read more “I need LATAM to send instructions for my claim in English”

You aren’t entitled to LATAM’s fares for Peruvians if you are traveling on a US passport

Charlotte West buys a ticket on LATAM Airlines and books the the cheaper rate for Peruvians. But, she’s flying with a U.S passport, so the airline won’t honor the fare. She had to pay another $177 for the ticket. Can our advocates get the money back? Read more “You aren’t entitled to LATAM’s fares for Peruvians if you are traveling on a US passport”

Six months ago, LATAM promised to pay me $144. I’m still waiting.

LATAM Airlines damages Julia Schiffman’s luggage and agrees to pay her for the loss. But it never does. Can we help her get her money? Read more “Six months ago, LATAM promised to pay me $144. I’m still waiting.”

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