Travelers rate TSA as “terrible” in new poll: “They treat us like we are criminals”

Travelers think the TSA is doing a “terrible” job, according to a new survey of this site’s readers.

Asked to rate the agency on how it keeps travelers informed, handles complaints, explains its policies and is prepared, a majority of travelers gave TSA a failing grade. Only in one category — protecting travelers — did a majority of respondents say the government had done a “fair” job.

In some categories, the “terrible” votes outnumbered the other responses by more than 2 to 1. Those included “keeping us informed,” “handling complaints” and “explaining its policies.”

There were 472 respondents to the poll.

The results probably won’t come as a surprise to anyone who flies. And given the agency’s decision to begin imposing tougher screening requirements for those who resist its new full-body scanners, it’s difficult to imagine the scores getting any better in the near future.

Your comments reflected that, too.
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