If your loyalty program awarded you $140,000 in reward points by mistake, would you start spending them?
Well, If you’re Robert Shaw, the answer is yes. He found that giant bonus in his Expedia rewards account and quickly booked himself a flight to see the world. But then the Expedia security team contacted Shaw to, ahem, discuss the error, and he developed some second thoughts.
Now he wants the Elliott Advocacy team’s help. But for what? “Is it wrong to use reward points awarded to you by mistake?”