When Mai Le contacted the Elliott Advocacy team concerning her recent “near-fatal’ in-flight injury on Hawaiian Airlines, we were surprised to hear that the airline appeared to be unsympathetic to her plight. I suspected there was more to the story. That was a correct assumption. “Did an in-flight injury really nearly kill her?”
If there was any doubt the airlines are putting profits above the comfort — and in many ways, the safety — of passengers, they’ve been dispelled by recent news.
True, economy seats are smaller and closer together, meals are scarce and not particularly healthy, and the entire experience of flying is so stressful that passengers are even in danger from one another.
But are passengers milking this situation? Maybe. “You’re spilling over into my seat, and it’s giving me PTSD”
When Ulrike Lartey injures her shoulder, she is forced to cancel a trip to the Caribbean. But even though she has a valid travel insurance claim, Trip Mate refuses to pay it. Can our advocates persuade Trip Mate to reimburse her covered expenses? “I injured my shoulder. Now why is Trip Mate dragging its feet to pay my claim?”
While napping on a flight from Seattle to Philadelphia William Heffernan, was hit by a beverage cart pushed by a flight attendant. It forcefully slammed into his knee, jolting him awake. “I was injured and berated by a flight attendant. Now I’m being ignored.”
Peter Panetta almost died on a recent trip to Puerto Rico. But what Southwest Airlines did to him afterwards really killed him. “Is this any way for Southwest Airlines to treat an injured passenger?”