Why does Iberia keep rejecting my daughter’s lost-and-found claim?

Some lost-and-found cases have happy endings. Some don’t. Chris Carlisle’s falls into the latter category, despite his best efforts, his airline’s — and ours. Read more “Why does Iberia keep rejecting my daughter’s lost-and-found claim?”

Vueling charged me twice because I couldn’t prove I was myself

Susan Olson has to buy a second ticket for her flight after Vueling asks for her credit card. Rules are rules, even when they are misapplied. Or are they? Read more “Vueling charged me twice because I couldn’t prove I was myself”

“I’ll believe it when I see it!”

When Rosa Pasarin asks for a flight change, only to be offered a refund, can she expect Expedia to deliver? Find out. Read more ““I’ll believe it when I see it!””