He didn’t want to pay for an SAS upgrade, so how did he get one?

Robert Ryan didn’t understand the emails that SAS Scandinavian Airlines sent to him and his wife, Lynne. According to the emails, SAS was upgrading their seats to business class. The Ryans did not want a flight upgrade. But when Ryan asked SAS to restore their premium economy booking, everyone to whom he spoke refused to help. Read more “He didn’t want to pay for an SAS upgrade, so how did he get one?”