Think the Best Rate Guarantee on a third party website will protect you if a hotel drops its rates post-booking? If so, you’ll definitely want to read about Jackie Ng’s frustrating battle with Hotelscom. She booked a hotel in Singapore that dramatically reduced its rates after Ng prepaid for her nonrefundable stay.
So why did Hotels reject her Best Rate Guarantee request for a $1,000 price reduction? The surprising reason might leave you as bewildered as Ng. “How to make the most out of the best rate guarantee? Not like this”