Jill Frankfort spent years saving her frequent flyer miles and intended to spend them on a special vacation. But on the day that she was set to cash them in, she was hit with a terrible surprise. A thief had hacked her American Airlines account and stolen her miles — 152,500 to be exact.
Now she wants to hold American Airlines responsible for the hack. And she wants her stolen miles back. But is that going to happen? “What did a hacker do with her stolen miles?”