Shut out of my inn in Montreal

When Paul Nahass’ son is locked out of a bed-and-breakfast in Montreal, he’s forced to find alternate accommodations. Can he get a refund for his new hotel? Read more “Shut out of my inn in Montreal”

I’m still waiting for a refund from Hotels.com

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. Read more “I’m still waiting for a refund from Hotels.com”

Hotels.com left us waiting in the rain for our room

Gail Jaworski’s room isn’t ready when she and her husband arrive in Barcelona, Spain, and they’re left waiting in the rain. Although they eventually check in, she wonders: Who’s responsible for this late check-in? Read more “Hotels.com left us waiting in the rain for our room”

Why won’t Hotels.com refund my room? And why can’t you help me?

Why won’t Hotels.com help Margarita Plaks? Why won’t I help her? Read more “Why won’t Hotels.com refund my room? And why can’t you help me?”

Hotels.com heaps on the compensation, then reneges

After Dawn Polvorosa spends hours on hold, Hotels.com promises her $250 in compensation for her trouble. Although the company fixes her initial problem, the make-good offer is missing in action. Read more “Hotels.com heaps on the compensation, then reneges”