Shut out of my inn in Montreal

When Paul Nahass’ son is locked out of a bed-and-breakfast in Montreal, he’s forced to find alternate accommodations. Can he get a refund for his new hotel? Read more “Shut out of my inn in Montreal”

I’m still waiting for a refund from Hotels.com

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. Read more “I’m still waiting for a refund from Hotels.com”

I canceled my reservation so why did the hotel still charge me?

When Narayan Ghimire was forced to cancel his hotel reservation on the morning of his planned stay, he did not expect any further charges from the hotel. So when the hotel charged his credit card three times the amount of the original reservation, he believed he was a victim of fraud. Read more “I canceled my reservation so why did the hotel still charge me?”

Hotels.com left us waiting in the rain for our room

Gail Jaworski’s room isn’t ready when she and her husband arrive in Barcelona, Spain, and they’re left waiting in the rain. Although they eventually check in, she wonders: Who’s responsible for this late check-in? Read more “Hotels.com left us waiting in the rain for our room”

Why won’t Hotels.com refund my room? And why can’t you help me?

Why won’t Hotels.com help Margarita Plaks? Why won’t I help her? Read more “Why won’t Hotels.com refund my room? And why can’t you help me?”