Did Hotels.com bamboozle this traveler?

Tina Landess Petrich thinks Hotels.com “bamboozled” her. She contacted our advocacy team after she booked a two-night stay in Venice at a special nonrefundable rate. But “seconds” after she pressed confirm, she noticed hefty additional fees included in the total.

Has she been the victim of a scam? Read more “Did Hotels.com bamboozle this traveler?”

Shut out of my inn in Montreal

When Paul Nahass’ son is locked out of a bed-and-breakfast in Montreal, he’s forced to find alternate accommodations. Can he get a refund for his new hotel? Read more “Shut out of my inn in Montreal”

I’m still waiting for a refund from Hotels.com

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. Read more “I’m still waiting for a refund from Hotels.com”

There were larvae in my room. Shouldn’t Hotels.com refund me?

When Stephanie Slovon discovers that her hotel room is infested with insects, she immediately checks out, but is stung by Hotels.com’s refusal to issue her a refund. Can some buzz from our advocates in Hotels.com’s ear produce some compensation for Slovon? Read more “There were larvae in my room. Shouldn’t Hotels.com refund me?”

I canceled my reservation so why did the hotel still charge me?

When Narayan Ghimire was forced to cancel his hotel reservation on the morning of his planned stay, he did not expect any further charges from the hotel. So when the hotel charged his credit card three times the amount of the original reservation, he believed he was a victim of fraud. Read more “I canceled my reservation so why did the hotel still charge me?”

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