That was not me smoking marijuana at the Hampton Inn!

Kentrel Thompson was accused of smoking marijuana at the Hampton Inn during a recent visit. According to the hotel, after “Mr. Thompson” left, the room needed to be professionally cleaned to get rid of the marijuana smell.

There are some problems with the accusation: Thompson isn’t a man, and she says she was not smoking anything in her room. Read more “That was not me smoking marijuana at the Hampton Inn!”

Hey Hampton Inn, how do you define a ‘clean’ room?

Sandra Han claims her Hampton Inn room wasn’t clean.

The Hampton Inn begs to differ.

Read more “Hey Hampton Inn, how do you define a ‘clean’ room?”

Can this trip be saved? “I’m sorry, we don’t have your raincoat”

In the overall scheme of things, Edward and Leonora Lawrence’s problem may seem relatively small. After they checked out of the Hampton Inn in Auburn, Mass., they discovered Leonora’s raincoat was missing, and they suspect the hotel has it.

But this isn’t a minor issue, as far as my consumer advocacy practice goes. Almost every day someone contacts me hoping I can help them retrieve their iPod they left on the plane or their cherished CD they forgot to take from their rental car.
Read more “Can this trip be saved? “I’m sorry, we don’t have your raincoat””

Ridiculous or not? Hotels don’t always change sheets between guests

Glenn Robins is grossed out. As a frequent traveler, he assumed the sheets on his hotel bed are changed between guests.

But a new TV ad by the Hampton Inn chain calls that assumption into question. It shows housekeepers changing sheets in hazmat suits, at what appears to be a competing hotel chain.

“The implication was obviously that other hotels do not change the sheets for every new guest,” he says.

Robins is troubled by that.

“It’s a disgusting enough thought that the sheets were not changed,” he told me. “It gets even more disgusting when one considers the previous tenant’s possible activity.”

A confession: I changed the last part of Robins’ quote to spare you some graphic detail. Use your imagination.
Read more “Ridiculous or not? Hotels don’t always change sheets between guests”

Good night, sleep tight, don’t let the … ouch! What was that?

Bedbugs.

Just the mention of these tiny, bloodsucking insects is enough to send a veteran road warrior packing. But what does a hotel owe you if you’ve been ravaged by a swarm of Cimex lectularius during your stay?

No, that’s not an academic question.

I wish it was. So does Hilton. So does Diane Lapin, who claims she had visitors during her recent two-night stay at the Hampton Inn & Suites in Burlingame, Calif. Hers was room 323, but for hundreds of bedbugs, it was more like a dining room, she says.
Read more “Good night, sleep tight, don’t let the … ouch! What was that?”