No refund for the wrong Chichen Itza tour

itzaQuestion: I’m trying to get a refund for a tour, and I’m getting the runaround. Last year, my husband, my niece, and I traveled to Cancun for two weeks. Before our departure, I asked my travel agent for a reputable tour company since I wanted to book a tour to Chichen Itza, a popular pre-Columbian archaeological site. She recommended Grayline.

I went online and I booked an overnight tour that included a light show and a room at the Mayaland Hotel, as well as access to the grounds in the evening. This cost me $99 per person.

When we got to Cancun, I got the concierge at my hotel to confirm the arrangements. She phoned and I thought it was all set.

When we arrived, we were told that we were booked on the day trip. This did not include the light show. When I explained that I had paid for the overnight trip, the woman at the counter told me there were no hotel rooms available at all. There was nothing she could do. She also told me that she couldn’t issue a refund since I had booked on the Internet. She told me to get my refund through the Web site.

I have contacted Grayline Cancun several times in the past year. Each and every time, I am promised a refund. Each time, they fail to deliver it. Can you help? — Nancy Giese, Swan Hills, Alberta, Canada

Answer: Grayline should have refunded the difference between the day tour and your overnight tour as quickly as it took the company to withdraw the money from your credit card. Which is to say, instantly.

So why are you still waiting?
Read more “No refund for the wrong Chichen Itza tour”