Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight. “Southwest is still taking this passenger under its wing”
Beware when a company says it’s making a goodwill gesture — especially if it’s a company not known for its goodwill. “EasyJet’s gesture hints at the dark side of corporate goodwill”
Howard Clauser left his laptop and suitcase in the lobby of the Wheeling, W. Va., Econo Lodge after he checked out.
“How far would a business go to help a customer in need? This far.”