Southwest is still taking this passenger under its wing

Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight. Read more “Southwest is still taking this passenger under its wing”

EasyJet’s gesture hints at the dark side of corporate goodwill

Beware when a company says it’s making a goodwill gesture — especially if it’s a company not known for its goodwill. Read more “EasyJet’s gesture hints at the dark side of corporate goodwill”

How far would a business go to help a customer in need? This far.

Howard Clauser left his laptop and suitcase in the lobby of the Wheeling, W. Va., Econo Lodge after he checked out.
Read more “How far would a business go to help a customer in need? This far.”

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