A United Airlines holiday travel story with a happy ending

No one likes having their flight canceled.

Especially in the middle of winter, seated in a plane, waiting for takeoff on the Chicago airport tarmac, a day after Christmas. Read more “A United Airlines holiday travel story with a happy ending”

Southwest is still taking this passenger under its wing

Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight. Read more “Southwest is still taking this passenger under its wing”

Southwest helps fix a wheelchair — and a holiday journey

Waiting in line to board a flight can be a good thing.

It means Carlos Vargas and his 90-year-old mother, of Chicago, can board their Southwest flight to Newark, N.J. first. Read more “Southwest helps fix a wheelchair — and a holiday journey”

Amazon does the right things when no one is looking

Is there anything you can’t get from Amazon?

Now that it even offers groceries in addition to all manner of merchandise and online media, you might expect a myriad of things to go wrong with the massive cogs and wheels of Amazon’s automated online market. Read more “Amazon does the right things when no one is looking”

American Airlines sits right with this passenger

The world’s most complained-about airline just did something really nice for CiCi Williamson on her red-eye flight from Philadelphia to Paris.
Read more “American Airlines sits right with this passenger”

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