Cases jump to a new record in January as traffic soars

You won’t believe what happened last month.

We hit 500 cases for the first time, more than doubling our volume from a year ago. Monthly traffic edged closer to that 1 million-pageviews level. And our fundraiser set a new high-water mark, with our citizen advocates donating more than $20,000.
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Three great reasons to get your ★ right now

Do you have your star yet?

You know, the ★ next to your name. On this list.
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Looks can be deceiving in consumer advocacy. Here’s the truth about what you see.

From the window of my room, I can see Colorado’s snow-covered Elk Mountains against a perfectly blue sky this morning. I’m lucky to be here for a few days with my kids before we head back to the city.
Read more “Looks can be deceiving in consumer advocacy. Here’s the truth about what you see.”

It’s the end of advocacy as you know it (and that’s no bluff)

It happened again yesterday.

Another threat of a lawsuit, this time from a reader for whom I’d secured a ticket refund in 2015. Even though she’d filled out a form explicitly authorizing me to publish her details, and even though her story had been online for more than two years, she insisted that I redact her name immediately.
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You did it!

Late last week, we crossed the $25,000 mark, capping another successful fundraiser.

Thank you!
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Why you matter — and why I’m giving away Southwest Airlines tickets

We live in interesting times.
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Thank you … and one last thing!

You did it! Thanks to your support, we’ve had our most successful fundraiser ever.
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Wanna win one of these thought-provoking books about travel?


During the next 24 hours, I’m going to be giving away two incredible books written by my friends. My October fundraiser is almost over, and true to my promise, I’ve saved the best for last.
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You’re almost there!

We have 10 days and $2,750 left to meet our October fundraising goal – your fundraiser.
Read more “You’re almost there!”