When French America Line fails, a credit card chargeback can help

When French America Line cancels Frank Magarowicz’ second scheduled cruise, his story becomes one of an increasing number of refund complaints against the company and its sister company, Uncommon Journeys. But is there anything we can do to help? Read more “When French America Line fails, a credit card chargeback can help”

“Uncommon Journeys” to a refund. What’s going on here?

After  Uncommon Journeys rebuffs Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from the company, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent? Read more ““Uncommon Journeys” to a refund. What’s going on here?”