How to get your money back from an unscrupulous tour operator

What are your options when a tour operator takes your money and gives you nothing in return — including a refund? Let’s have a look at the case of Ruthanne Kuss to find out.

Over two years ago, Kuss paid a tour operator over $10,000 for a trip that never took place. Since that time she’s heard one outrageous excuse after another about the cancellation and missing refund. But now she’s tired of waiting and wants the Elliott Advocacy team to help her get her money back. Read more “How to get your money back from an unscrupulous tour operator”

When French America Line fails, a credit card chargeback can help

When French America Line cancels Frank Magarowicz’ second scheduled cruise, his story becomes one of an increasing number of refund complaints against the company and its sister company, Uncommon Journeys. But is there anything we can do to help? Read more “When French America Line fails, a credit card chargeback can help”