Is your complaint being “form lettered”? Here are three ways to tell

Anaken/Shutterstock
Anaken/Shutterstock
It was just a matter of time before corporations created the perfect form letter, capable of fooling a veteran consumer advocate. Or you.

You know what I’m talking about: those emails that say “we’re sorry you feel that way,” but offering you nothing for a customer-service failure.

Spotting a form letter used to be super easy, which was helpful, because you could quickly appeal the boilerplate rejection to a supervisor. In the early days of email, when low-level agents didn’t understand the difference between text and HTML, you could actually see the cut-and-paste responses, because they were rendered in a different font. You knew you were being fed a line.

Now? Not so much.
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My bank sent me the wrong tax form — and now it’s ignoring me

Question: Last year I settled my mortgage debt with Fifth Third Bank here in Ohio. After a short sale of the house, I had a deficiency balance of more than $50,000, but through a collection agency, I settled for a $10,000 lump sum payment.
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Ridiculous or not? Form letters that fail

I‘ve waged a long and lonely campaign against mindless form letters sent to customers by uncaring corporations.

It looks like I finally have some company.
Read more “Ridiculous or not? Form letters that fail”