What would you do? My airline owes me €600 but all I’m getting is excuses

Timothy Delaney was on his way to his mother-in-law’s funeral in Addis Ababa when he encountered an unexpected delay: His Emirates flight from London to Dubai was canceled after a de-icer accidentally rammed his jet.

“Luckily, they managed to schedule another flight the next day,” he says. “However, I arrived more than 24 hours later than planned and had to spend nights in London and Dubai — on Emirates tab, but with some hassle.”

Emirates was correct to accommodate Delaney during this mechanical delay. But is he entitled to more?

His rights are outlined in EU Regulation 261/2004, the controversial European law that protects airline passengers.
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