They say the devil is in the details. Moyosore Otepola would probably agree.
She recently booked a hotel reservation in Chicago through an airline website. “I found a better deal and decided to cancel the reservation,” she says. But when Otepola phoned the hotel to cancel, a representative delivered some bad news: the reservation couldn’t be changed. Check the terms of her reservation, the employee scolded.
If you ever want to feel confused, outraged and powerless all at the same time, just read your cruise line’s ticket contract.
Carrie Streahle didn’t know what was in hers until her cruise arrived late in Houston, and she had to pay an extra $1,900 in airfares and accommodations to get home. She contacted Carnival, asking for reimbursement.