Verdi Kostanjsek was stuck.
She’d tried to check in for a recent Spirit Airlines flight from Cabo San Lucas, Mexico, to San Diego, and wasn’t allowed on the plane because the airline claimed she was too late. Kostanjsek and her husband had to pay another airline $1,500 to fly home.
Her emails to Spirit’s customer service department were being met with form responses. Verdi wanted to escalate her issue to Spirit’s CEO, and needed our help finding the email.