Slow down, you move too fast

Thanks to technology, travel can be booked with a few quick swipes and clicks. For most people, it means the process is much faster.

It also means more mistakes.

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How do I get through the TSA line faster?

Here are a few of my favorite tips for getting through the TSA line a little quicker. You don’t even have to be enrolled in Pre-Check!

A quicker complaint fixer: How to speed up the resolution process

Why does it take forever and a day to get an answer to a customer service complaint?

Like reader Michael Trout, who filed countless grievances and waited a year before his auto insurance claim was processed. Or William Osuna, whose airline ticket took almost two years to get refunded. (Ironically, or perhaps appropriately, the airline is now out of business.)

Truth is, many customer inquiries are addressed quickly and to everyone’s satisfaction. A 2010 survey found that 75 percent of all call center questions were resolved in a single conversation. And not only that, but they were fixed quickly – it took less than 30 seconds to answer the call and slightly more than five minutes, on average, to address the problem.

Not bad.
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