Is it ever OK to steal from an airline?

Lauren is a thief.

At least that’s how I’ve described people like her in the past — air travelers who find an obvious airfare error online, book it, and then expect to fly.

Lauren is also a victim. Read more “Is it ever OK to steal from an airline?”

Should airlines honor low fares that are obvious mistakes?

Royce Smith planned to visit Sydney during spring break to attend an arts festival and work on a book, when he found an unbelievably good fare on American Airlines’ Web site: A round-trip ticket from Wichita to Sydney for just $1,198.

In first class.

“I jumped on the deal,” said Smith, an assistant art professor at Wichita State University. “I entered credit card details and double-checked American’s booking code to ensure that first class was indeed what I was purchasing. Everything indicated a confirmed seat in first class.”

He shouldn’t have believed it.
Read more “Should airlines honor low fares that are obvious mistakes?”