“I’m feeling Montezuma’s revenge — in a different way,” Anita Sim wrote to me recently. The problem? Two unauthorized credit card charges by the Fairmont Acapulco Princess in Acapulco, Mexico.
“It turned out to be a nightmare,” she said.
Her credit card confusion contains a valuable lesson for all of us on handling billing errors. But before I get to that, let’s hear from Sim.
“Montezuma’s revenge? Fairmont billing misadventure turns into guest “nightmare””