Montezuma’s revenge? Fairmont billing misadventure turns into guest “nightmare”

“I’m feeling Montezuma’s revenge — in a different way,” Anita Sim wrote to me recently. The problem? Two unauthorized credit card charges by the Fairmont Acapulco Princess in Acapulco, Mexico.

“It turned out to be a nightmare,” she said.

Her credit card confusion contains a valuable lesson for all of us on handling billing errors. But before I get to that, let’s hear from Sim.
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