Lynn Kamimoto thought she was staying in a Grand Deluxe Room at The Fairfax at Embassy Row, Washington, D.C. She thought her stay included a full American Breakfast at the Jockey Club.
She thought wrong.
Kamimoto got a downgrade and missed a few meals, and the hotel didn’t seem to care about disappointing her. That’s when she called me.
“You call that a Grand Deluxe Room? And about these pastries!”