Oops! Enterprise Rent-A-Car sends customer the wrong bill

Here’s a problem that would seem easy to fix on paper, but is much more difficult in practice: Last summer, Anthony Buono began getting bills from Enterprise for toll violations. Bills he didn’t recognize. And for good reason — they weren’t his.

You’d think a quick phone call or a polite email to Enterprise would clear this up. But no, he received more invoices for the toll violations.
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