Don’t let them ignore your travel complaint. Here’s how.

It’s complaints season in the travel industry, as Adeodata Czink will tell you. Read more “Don’t let them ignore your travel complaint. Here’s how.”

How to find a company that exceeds your wildest expectations

I know you’re silently laughing at that headline. Stop it, already. There are still a few good companies left that care more about their customers than themselves. Read more “How to find a company that exceeds your wildest expectations”

Maybe it’s time to lower your expectations at high sea

The complaints started pouring in even before the storm had subsided.

Passengers were outraged — outraged! — that their ships had operated even with a hurricane approaching in late October.

One guest, who had just disembarked from a Disney cruise, was livid. “The pools on the upper decks were closed the entire time and the fine dining down below was canceled because of the excessive motion from the extremely rough seas,” she reported.
Read more “Maybe it’s time to lower your expectations at high sea”