It was the kind of Airbnb horror story that any self-respecting journalist would write into a lede for an easy takedown story on the sharing economy.
Read more “Got a problem with Airbnb? Try these executive contacts”
Our latest company to be outed is Homewood Suites.
We’ve got executive names, email addresses and phone numbers. Read more “Hey, Homewood Suites, we’ve got your ducks lined up”
Almost every day we hear from readers who are helped by our executive contacts information. But can the information on this site actually change a company’s customer service culture?
Read more “A real success story: Expedia’s executive contacts are back!”
Got a problem with Hilton? You might get help. Then again, you might not.
Ever since the Blackstone Group’s $26 billion buyout of Hilton in 2007, getting good customer service has been a hit-or-miss proposition. Some cases are resolved to the customer’s satisfaction. Others aren’t.
I used to know most of Hilton’s executives, thanks to a first-rate corporate communications team. They made sure the channels of communication were always open between Hilton and any potential customer-service problems, much to their credit. Today, I have a queue of unsolved cases.
Is Hilton a lost cause?
Read more “Hilton exec overrules “customer service” department, helps guest”