Got a problem with Airbnb? Try these executive contacts

It was the kind of Airbnb horror story that any self-respecting journalist would write into a lede for an easy takedown story on the sharing economy.
Read more “Got a problem with Airbnb? Try these executive contacts”

Hey, Homewood Suites, we’ve got your ducks lined up

Our latest company to be outed is Homewood Suites.

We’ve got executive names, email addresses and phone numbers. Read more “Hey, Homewood Suites, we’ve got your ducks lined up”

A real success story: Expedia’s executive contacts are back!

Almost every day we hear from readers who are helped by our executive contacts information. But can the information on this site actually change a company’s customer service culture?

Read more “A real success story: Expedia’s executive contacts are back!”

The smarter consumer: How to find a manager’s email address

If you’re not getting the service you want, maybe you’re asking the wrong person.

Consider what happened to Kara Jones when she was having trouble with a JetBlue Airways ticket recently. Two weeks after sending an email through its website, she still had no response from the airline. So she started searching for the email address of a customer-service manager. Within a few minutes she found one.

“I re-sent the email – and bam!” she says. “I got a phone call about two hours later from them.”

Knowing the right person can mean the difference between being ignored and getting the service you deserve. It’s a sad fact that some emails never reach a company, while others are lost or are ignored.
Read more “The smarter consumer: How to find a manager’s email address”

Attention executives: We have the right to your email address

We don’t mean to get pushy, not in our third post. But this is something that needs to be said up front: If you’re an executive for a company, you don’t have the right to keep your email address private. Or your phone number. Or your postal address.

Your customers need to reach you when something goes wrong, and when your customer service department fails.
Read more “Attention executives: We have the right to your email address”