When a flight delay results in an involuntary downgrade, is a refund due?

Kavita Burra’s mother purchases round-trip business class tickets from India to the U.S. but a misses a connecting flight from the U.S. to India. This causes her to be rebooked in an economy seat. Can we help Burra receive reimbursement for the difference in fare? Read more “When a flight delay results in an involuntary downgrade, is a refund due?”

I don’t want these vouchers — I want cash!

After being denied boarding on Etihad Airways, Anthony Gorman just wanted fair compensation. He lost an entire day of his vacation because his flight was oversold.

But guess what he got instead? Read more “I don’t want these vouchers — I want cash!”

I invoke the “Flat Tire Rule”! That’s definitely a thing, right?

If you’re going to invoke an airline rule, first make sure that it actually exists.

In this case, trying to force an airline to comply with the so-called “Flat Tire Rule” didn’t help Irfan Baig. And while we can’t help him get a refund on a nonrefundable ticket, his case can help our readers. Read more “I invoke the “Flat Tire Rule”! That’s definitely a thing, right?”

I want Etihad to reimburse me for my big screen TV!

After spending two and a half years in the United States, Rohit Sud was excited to return home to India and surprise his parents with a flat-screen TV. Unfortunately, the television did not survive the trip on Etihad Airways. Does he have a claim? Read more “I want Etihad to reimburse me for my big screen TV!”

I missed my flight to Paris – is my vacation over?

When Robert Kinkley misses the first leg of his flight to Johannesburg, he’s stuck at the airport. What should he do next?
Read more “I missed my flight to Paris – is my vacation over?”