When Tim Tyler’s luggage goes missing after a flight on LATAM Airlines, communication failures with the airline stall the resolution of his claim for compensation. Can our advocates get LATAM to process the claim without further delays? “I need LATAM to send instructions for my claim in English”
When Siu-Fun Quan’s aunt and uncle decided to visit her in Minneapolis, they made the long trip over from China without incident. When it was time for them to return home, she wanted to make sure everything went smoothly as well. They do not speak any English, and Quan says that since she’d purchased their tickets from Delta, she spoke with a Delta representative who told her that an interpreter would meet them at the airport and escort them to the gate. The representative also assured her that an interpreter would meet them at their connection points as well. She did not have any of this in writing, but she was surprised when she arrived at the airport and there was no interpreter and the Delta representative told her that they have no such service. “Interpreter service is not included in the price of your flight”
Catherine Webb thought she understood what the United Airlines representative told her in broken English when she called to make a reservation. She didn’t.
“Do you have the right to an English-speaking representative?”