I’ve already reviewed the September messages and the August emails. I’m happy to report that I’m down to about 3,000 messages, after weeding out the autoresponders and spam press releases.
The most embarrassing email? That would be the one from my sister in Phoenix with pictures of my newborn niece. I’m so sorry I missed that one, Aimee. And a very belated thanks for sending snapshots of the new baby. She’s a cutie. Read more “I know what you sent me this summer”
That’s how many emails you’ve sent me since Jan. 1. It’s 2.4 GB worth of feedback, problems, story tips and criticisms I didn’t see — until today.
Thanks to a mail server glitch, any messages sent to [email protected] were deposited into a queue, where they remained, unread and unanswered. (I use another address, [email protected], which experienced no outages.)
How did it happen? It’s really hard to say. My webmaster has assured me that all the emails were being forwarded to my primary address, and had received a verification from his Google Apps account. Apparently “verified” doesn’t actually mean verified to Google.
(For those of you who are wondering if anyone warned me my email wasn’t working, they did. Repeatedly. But for some reason, Google always forwarded my own test emails to me without a problem, leading me to believe the problem was on the other end. Thanks, Google!)
Over the next few days, I’ll be responding to each email, offering my personal apology and asking if there’s anything I can do to help. I’ll assure them that I wasn’t ignoring them.
Not to belabor the point, but I read every email I receive. I respond to all of them.
For future reference, I have a form on my site that always gets to me. If for some reason I don’t respond to an email, use the form or call me directly at (202) 370-7934.
I’m sorry for the breakdown. It won’t happen again.
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