Why copying us is sometimes enough to solve a problem

I never write about people like Rich Colwell. That’s because it looks as if he fixed his case all by himself. But he’s gone out of his way to tell me that’s wrong — and I’m happy to report that fact.
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OK, Google, I’m not that Sheila Lamb

Sheila Lamb is getting email for the wrong Sheila Lamb. Can Google fix it? Read more “OK, Google, I’m not that Sheila Lamb”

“This non-authorized use is considered an intrusion into the privacy of the individuals”

We get so many takedown requests from paralegals and pranksters that it’s almost a cliche. Another day, another takedown.

The one purporting to be from Vueling Airlines was almost tossed into the digital trash where it belongs, except that it reminded me of my colleague Jeremy Cooperstock.
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Help, my email is “already taken” on Twitter!

Heidi Reyes can’t change the email address on her Twitter account. Can this consumer advocate for herself? Find out.
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Before you get mad, check your spam folder

If your spam filter is turned all the way up to “10,” you need to read this. And you need to know about Al Forman.
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