Forum advocates and Expedia executive contacts solve a refund problem

If Katrina May’s Expedia case confuses you, that makes two of us.

She contacted me recently because she’d been waiting for a refund from Expedia — a seemingly routine case until I reviewed the details. Her problem is a reminder of the power of our collaborative help forum and the importance of knowing the right person to contact. That would be our incredible list of executive contacts. Read more “Forum advocates and Expedia executive contacts solve a refund problem”