Forum advocates and Expedia executive contacts solve a refund problem

If Katrina May’s Expedia case confuses you, that makes two of us.
She contacted me recently because she’d been waiting for a refund from Expedia — a seemingly routine case until I reviewed the details. Her problem is a reminder of the power of our collaborative help forum and the importance of knowing the right person to contact. That would be our incredible list of executive contacts.

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