Thanks for nothing!

I can’t bring myself to write another Thanksgiving story this year. I’m not grateful. I’m angry. Thanks for nothing!

But I am thankful for one thing: you. Read more “Thanks for nothing!”

Here’s how to vote in these dangerous times

We live in dangerous times. They’re sending mail bombs to journalists. They’re calling us the enemy of the people. And they’re killing us, literally. Read more “Here’s how to vote in these dangerous times”

This scrunchy says it all: I’m mad as #$%% and I’m not gonna take it anymore!

What if you could wear something that simply and eloquently communicated one sentiment: Enough! I’m not going to accept bad service anymore! I am part of the resistance! As we start the second week of our fall fundraiser, may I suggest a scrunchy? Read more “This scrunchy says it all: I’m mad as #$%% and I’m not gonna take it anymore!”

Free Southwest Airlines tickets? Here they are

If you’ve been waiting for me to give away those free Southwest Airlines tickets, your wait is over. It’s the last few days of your favorite consumer advocacy site’s spring fundraiser, and I’m ready to send tickets to a few lucky supporters.

Twice a year, we raise money from readers to pay the bills. We’ve almost met our goal. You can qualify for the ticket giveaway now by becoming an Elliott Advocacy supporter at any level.

But before I get to the details on those free Southwest Airlines tickets, I want to tell you about the last week in Advocacy Land. It was a crazy one.

The hacks continue

I thought I would spend most of last week talking about those free Southwest Airlines tickets. But the bad guys had other plans. On Wednesday, they broke into our Twitter account and posted a link to a site for hackers. It was an important reminder to change your passwords frequently.

Thanks to our eagle-eyed readers, we discovered the intrusion quickly and fixed it. But, in the meantime, the dark forces — do I sound paranoid when I call them “dark forces”? — sent another 700 toxic backlinks to our site. Toxic backlinks render us invisible online. We caught that quickly, too.

We also fixed that rogue email problem I mentioned last week. Remember the address that was within one letter of mine, and which sent an autoresponder referring visitors to another site? The guilty party identified itself, apologized, and agreed to forward the errant email address back to us.

It’s not working

If the criminals who are trying to stop the advocacy believe they are succeeding, I’ve got news for them: They’re not. Thanks to supporters like you, and to the advocates who work with me every day, their efforts have backfired. We’re bigger and more effective than ever.

Consider these numbers for June:

✓ Our traffic surged. Page views jumped 16 percent to 859,383. Our number of sessions rose 26 percent to 500,490. We had 344,217 new users, up 35 percent.

✓ We received 594 consumer cases, a new record. That’s an increase of 63 percent from June 2017.

✓ Active newsletter subscribers rose to 22,419, an increase of 675 subscribers for the month.

The harder they try to close us down, the harder they fail.

Will our fundraiser fail? Not if we’re giving away free Southwest Airlines tickets

There’s only one thing our enemies can gloat about: We haven’t reached our fundraising goal.

Things are in a little bit of disarray at our world headquarters in Prescott, Ariz. We received our 501(c)(3) status from the IRS so quickly that some of the back-office logistics, like setting up a bank account for the nonprofit, haven’t been worked out yet. There’s been a small delay in processing the donation checks, for which I apologize.

Stories like this make the opposition happy. They love seeing us stumble. They don’t want you to get the facts from a site whose only agenda is to help consumers. And they certainly don’t want a team of advocates helping their customers.

Well, I have a message for the criminals: You won’t succeed. We only have $3,944 to raise before we meet our goal, and with your help, I know we’ll make it.

So here’s the lowdown on those free Southwest Airlines tickets. We’re giving away four sets of roundtrip tickets this week, the most we’ve ever given away during a single fundraiser. They’re valid for up to a year anywhere Southwest Airlines flies.

Please help us make it through the final stretch. With your help, I know we can do it. Here’s how you can help the advocacy work and win the free Southwest Airlines tickets.

This should help you get there

You might get the impression from reading this site that all our readers do is travel — specifically, that they fly everywhere they go.

Not true. More than half our cases are non-travel related, and besides, most travelers don’t fly; they drive. That’s why I’m excited to tell you about our next fundraiser giveaway. Our friends at BFGoodrich are giving away a set of tires, up to $1,200 in value, to one lucky underwriter this week. I’ll have details in a minute. Read more “This should help you get there”

It’s time to take a stand

Is your name on this list?

It’s a list of the individuals who have supported this site this year. If you’re on it, you’ve already taken a stand, and I’m very grateful for that.

If it isn’t, I hope you’ll consider adding your name. Read more “It’s time to take a stand”

What if Elliott Advocacy fails? (P.S. I know we won’t)

Here’s a question I’ve been reluctant to ask during our spring fundraiser, but it demands to be answered: What if Elliott Advocacy fails? Read more “What if Elliott Advocacy fails? (P.S. I know we won’t)”

What happens when consumer advocates are fired

You’re fired!

No one likes to hear those words. But when people like Kathleen Engel and Judith Fox are on the receiving end of them, it can have a profound effect on the rest of us. Read more “What happens when consumer advocates are fired”

This is what an advocacy site for grown-ups looks like

If you want to know what an advocacy site for grown-ups looks like, you’ve come to the right place.

For example, have you checked out our comments recently? I just did. They were thoughtful, helpful, and respectful. I kept looking, and it occurred to me that comments aren’t the only thing that have changed. The site is different. Read more “This is what an advocacy site for grown-ups looks like”

I’ve never told anyone these advocacy secrets

The near-death experiences. The lawsuits we should have lost. The cases we won, even though we had no case.

I have stories to tell, and as our spring fundraiser gets under way, I’m going to tell them. The reason? I hope you’ll understand how fragile this site is — and how dependent it is on the support of readers like you. Simply put, I can’t do this without you. Read more “I’ve never told anyone these advocacy secrets”