El Al misplaces Carolyn Fuchs’ luggage during her flight to Israel for her daughter’s wedding. Then it delays her flight home by nine hours. What rights does Fuchs have? And can our advocates help her get compensation from El Al? “The Israeli Aviation Services Law and how it covered this traveler’s delay”
Article 17 of the Montreal Convention holds airlines liable for loss of or damage to baggage, as long as it took place when it was in their possession. No exceptions.
It looks like El Al had a creative — and ultimately, flawed — interpretation.
At least that’s how the Transportation Department sees it. And the DOT has the power to fine El Al, which is exactly what it just did — to the tune of $30,000. Here’s the consent order (PDF).
“El Al fined by government for “deceptive” luggage reimbursement rules”