Should this traveler be forced to pay for a ticket that wasn’t valid at check in?

When Hazel Chiang tries to check in for her flight on Malindo Air, she is denied boarding because her travel agency, eDreams, never paid for her ticket. Can our advocates obtain a refund for Chiang’s walk-up airfare? Read more “Should this traveler be forced to pay for a ticket that wasn’t valid at check in?”

Why did eDreams book this round-trip flight?

Mary Reed’s middle name is misspelled on her JAL ticket. But that’s not all. Find out if she’s entitled to a full refund. Read more “Why did eDreams book this round-trip flight?”