When Reese Alutto booked a flight from an American Airlines ticket counter a few days ago, she expected the price she was quoted would be the price she paid.
But a few days later, she noticed an unexpected $30 charge from the airline on her credit card. There was no explanation. What kind of games was American playing?
Alutto emailed me for help. I wondered: Did she book by phone? Did anyone warn her about the extra fee? Was AA testing a new fee at that airport?
The answers in a moment.
““The lack of disclosure has me feeling a bit duped””