Question: I recently received a letter from AAA saying that my membership was due on Jan. 1. However, I was not to return the statement because “annual dues will be charged to your credit card.” This is the procedure that had been in effect for years.
In December, I received a telephone call from an AAA representative, informing me that the company was unable to process the membership dues through my AAA-branded Bank of America credit card despite trying twice to charge my card. I asked AAA to try again, and to call me if they were unable to charge my card. I did not receive a phone call.
A few weeks later, I received a letter stating that I was to pay my dues directly because Bank of America would not take the membership fee from my AAA credit card. I did. Then I discovered that AAA had billed my card, too. When I asked for a refund, it told me it couldn’t do that — they could only send me vouchers which could be applied to my membership purchase.
“Get me out of AAA renewal hell, please!”