Help! DirecTV is charging $235 for my move

Len44k/Shutterstock
Len44k/Shutterstock
Question: I have a problem with DirecTV that I’m hoping you can help me with. The building I live in has been sold and all leases have been terminated, including mine. Just a month before, I signed up for DirecTV. I have lived there for five years and intended to remain. So it came as a huge blow to suddenly get that dropped on me.

I have found a new place to live. One of my requirements was being allowed to keep my DirectTV and when I found a place that allowed it, I was happy. I called today to set up a service transfer, only to be informed that I must pay $238 for it.

A representative said because I was moving within the first year of my contract that was the best he could do, and that was discounted from $500. That seems excessive to me.
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Is DirecTV guilty of “false advertising”?

andrea crisante/Shutterstock
Question: We recently ordered DirectTV service based on information received from the company’s sales team that turned out to be wrong. We think DirecTV is guilty of false advertising.

A representative told us our reception would be good, if not better, than Comcast Cable. This is not true. We had Comcast before we got DirectTV, so we know this for sure. We have a high-end television for which we paid $5,000. Our picture quality was greatly reduced with DirectTV.

I was also told we would have all the same HD channels I had with cable. Not true. We couldn’t get certain channels, including WCCO.
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My “protection plan” didn’t protect my move — now what?

The devil is in these details. / Photo by Feathered Tar – Flick
Question: I recently signed up with DirecTV. After the installer had finished setting up the equipment, he asked if I’d like to sign up for DirecTV’s equipment and wiring protection package. He told me that it included service calls.

This piqued my interest, because I thought I might be moving in a few months, and so I asked him whether this covered moves. He said that it did — one move per year. This seemed like a good deal to me, so I asked him to sign me up.

I know you should get things in writing, but I trusted him, and I really don’t think you should have to have everybody you ever talk to at every business write down everything they say.
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