The most ridiculous consumer stories of 2015

Outrageous fees. Deceptive business practices. Angry customers.

You can’t make this stuff up.

And 2015 delivered a bumper crop of ridiculousness — or, as Bill Maher might say, ridiculousity.
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How stupid do they think you are?

It’s true.

I’ve called people who mindlessly collect miles lemmings. I’ve compared them to drug addicts and referred to their devotion to the loyalty lifestyle as cult-like.
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It’s time to end hotel resort fees once and for all

It’s time for the Federal Trade Commission (FTC) to take decisive action against hotels that insist on advertising partial lodging rates.
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Dollar’s sleight-of-hand jacks up rental bill by $414

If you’ve seen Diane Rayfield’s car rental story once, you’ve probably seen it a hundred times.

It involves an unexpected change in the rental agreement, an alleged sleight-of-hand at the rental counter and a surprise charge on the final bill.
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American Airlines doubles down on its deceptive ‘hold’ policy

Want more proof that the world’s largest airline doesn’t listen to customers? I’m not talking about its controversial but long overdue loyalty program reforms. No, I’m speaking of the way it doubled down on its customer-hostile “hold” policy for tickets.

Really, American?
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