The most ridiculous consumer stories of 2015

Outrageous fees. Deceptive business practices. Angry customers.

You can’t make this stuff up.

And 2015 delivered a bumper crop of ridiculousness — or, as Bill Maher might say, ridiculousity.
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How stupid do they think you are?

It’s true.

I’ve called people who mindlessly collect miles lemmings. I’ve compared them to drug addicts and referred to their devotion to the loyalty lifestyle as cult-like.
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Dollar’s sleight-of-hand jacks up rental bill by $414

If you’ve seen Diane Rayfield’s car rental story once, you’ve probably seen it a hundred times.

It involves an unexpected change in the rental agreement, an alleged sleight-of-hand at the rental counter and a surprise charge on the final bill.
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American Airlines doubles down on its deceptive ‘hold’ policy

Want more proof that the world’s largest airline doesn’t listen to customers? I’m not talking about its controversial but long overdue loyalty program reforms. No, I’m speaking of the way it doubled down on its customer-hostile “hold” policy for tickets.

Really, American?
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Would someone please tell American Airlines to stop its deceptive “hold” policy for tickets?

Another day, another person duped by American’s 24-hour “hold” policy.

What’s American’s deceptive “hold” policy? I’ll explain in a minute.
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