Shoppers are often desperate to “get the best deal” on everything they buy. And retailers count on it — especially after the season ends, when they need to move inventory that didn’t sell during the season itself.
So they engage in a variety of pricing tricks, such as fake “specials,” “price anchoring,” and “price decoys.”
Read more “Beware of fake specials, price anchoring and decoys – here’s how”
Outrageous fees. Deceptive business practices. Angry customers.
You can’t make this stuff up.
And 2015 delivered a bumper crop of ridiculousness — or, as Bill Maher might say, ridiculousity.
Read more “The most ridiculous consumer stories of 2015”
I’ve called people who mindlessly collect miles lemmings. I’ve compared them to drug addicts and referred to their devotion to the loyalty lifestyle as cult-like.
Read more “How stupid do they think you are?”
It’s time for the Federal Trade Commission (FTC) to take decisive action against hotels that insist on advertising partial lodging rates.
Read more “It’s time to end hotel resort fees once and for all”
If you’ve seen Diane Rayfield’s car rental story once, you’ve probably seen it a hundred times.
It involves an unexpected change in the rental agreement, an alleged sleight-of-hand at the rental counter and a surprise charge on the final bill.
Read more “Dollar’s sleight-of-hand jacks up rental bill by $414”