Gay Swope owns a “mom-and-pop” travel agency called Travel World International in Lorain, Ohio. It’s the kind of shop a travel advocate like me might refer you to for the kind of personalized service you won’t find online.
US Airways likes Swope’s service, too. So much so that it decided to offload some bad debt on to her small business.
“Travel agent takes hit for fraudulent credit card booking — is that fair?”