After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint? “After “terrible service” at Panera, can this customer get a fresh start?”
Clark Fetridge thought his recent vacation to Australia and New Zealand would be a perfect opportunity to catch up on his in-flight e-book reading.
Little did he know he was about to lose his Kindle — but thanks to Air New Zealand, his reading caught up with him. “How Air New Zealand rekindled one passenger’s loyalty”
It’s the little things that matter.
After being on the road nonstop since finishing my book Scammed: How to Save Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals, back in June, I can tell you that good customer service isn’t a big deal — it’s a lot of small ones.