“Before” and “after” pictures of your rental car? Now that’s customer CRVIS

One of the most common questions I get from car rental customers who are facing a damage claim is: “Why can’t they take pictures of my car before it leaves the facility?”

Actually, they can.

Hertz is testing a new technology called Car Rental Vehicle Inspection System (CRVIS) that photographs every car leaving the lot, stores high-resolution images and allows the car rental company to compare them with pictures taken of the same vehicle after it is returned.

“It protects customers and makes the claims process far easier for employees,” says Kamil Walus, a location manager at Newark.

CRVIS has been shrouded in mystery since it was announced in 2009. Some industry observers have suggested photographing a rental car – something travel experts have long recommended car rental customers do in order to prevent a fraudulent damage claim – was impractical.
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