Would you rely on a stranger’s advice about the required ID you need to board your next cruise? Salvatore Friscia says he did, with devastating results.
While planning a vacation aboard Carnival’s Pride, Friscia claims an unidentified phone agent gave him the wrong information about documentation requirements for the cruise. That guidance led him and his wife to show up for the cruise without the correct ID. As a result, the Friscias were denied boarding the ship and missed the trip entirely. Read more “Never ask a stranger what ID you need to cruise. This is why”
Sevil Macmot found the view from her guaranteed oceanview cabin aboard Costa Cruises’ Mediterranea stunningly terrible. She says her dream vacation was ruined when the cruise line assigned her to the cabin with the worst view. Instead of Norwegian fjords and the deep blue sea, she saw hanging lifeboats and technical equipment out her window.
Now Macmot wants to know who selected her for this disappointing cabin with the terrible view — and why.
Oh, and she wants a refund, too. But is that a reasonable request? Read more “I got the worst view on the cruise! I want a refund”
Peggy Wimberly got a big surprise when she showed up in Barcelona for her Mediterranean cruise aboard MSC Cruises’ Meraviglia. Although she had made full payment for the trip to her travel agent, the agent never paid for the cruise. As a result of the nonpayment, MSC canceled Wimberly’s reservation weeks before the sailing. But no one informed her.
And although MSC eventually allowed Wimberly to board the ship, it cost her an unexpected additional $1,633 — and the loss of her preferred cabin.
(#4: Counting down the top articles of 2019)
Read more “This is what happens when your travel agent never paid for the cruise”
Harsh fact: If you don’t bring the correct ID to board your next cruise, you’ll just be cruising back home. Unfortunately, Charishma Motwani and her family recently experienced this awful scenario firsthand. As a result of documentation confusion, they shockingly were left behind, standing on the dock as NCL’s Bliss sailed away without them.
Motwani says Norwegian Cruise Line is responsible for the mistake that caused her family to miss their much-anticipated cruise. She believes the cruise line owes her a do-over or a refund for their lost vacation.
And once you hear the facts of her tale, you just might agree. (#9: Counting down the top stories of 2019 at Elliott Advocacy) Read more “This family got left on the dock! Is the cruise line responsible?”
If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.
But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.
Can the Elliott Advocacy team figure out what’s going on here? (*We’re counting down the top ten articles of 2019 at Elliott Advocacy. This one is #10.) Read more “My luggage went missing on the way to the cruise. I want a full refund!”