This family got left on the dock! Is the cruise line responsible?

Harsh fact: If you don’t bring the correct ID to board your next cruise, you’ll just be cruising back home. Unfortunately, Charishma Motwani and her family recently experienced this awful scenario firsthand. As a result of documentation confusion, they shockingly were left behind, standing on the dock as NCL’s Bliss sailed away without them.

Motwani says Norwegian Cruise Line is responsible for the mistake that caused her family to miss their much-anticipated cruise. She believes the cruise line owes her a do-over or a refund for their lost vacation.

And once you hear the facts of her tale, you just might agree. Read more “This family got left on the dock! Is the cruise line responsible?”

This is what happens when you hate your cruise and get off the ship early

Should you receive a refund if you hate your cruise so much that you get off the ship early? What if you leave the cruise before it even sets sail?

Lori Rutt and her husband maintain that if intolerable conditions push you to leave the cruise, a refund is owed. The couple recently boarded their first cruise ever. But only hours later they disembarked — never to return. Read more “This is what happens when you hate your cruise and get off the ship early”

This is what can happen when you fly on the day of your cruise

Maybe you’ve chosen to fly on the day of your cruise and things went off without a hitch. But for Tom Watson and his wife, that’s a gamble they lost. A series of fiascos led Watson to arrive at the cruise terminal without a passport — for a journey to Cuba. With just minutes to look for the document, time ran out and they missed the cruise. Read more “This is what can happen when you fly on the day of your cruise”

This is how they got removed from their cruise (with no refund)

When a couple is involuntarily removed from their cruise halfway around the world, does the cruise line owe them compensation?

That’s William Coates’ question. Holland America booted him and his wife from the Westerdam in Korea just days into their 14-day cruise. Now he’s out thousands of dollars and he wants Holland America to pay. Read more “This is how they got removed from their cruise (with no refund)”