Is this a sure fire way to lower your credit score?

Sharon Lewis doesn’t think of herself as a deadbeat. She makes responsible financial decisions, which includes paying her credit card bills on time every month. So why is her credit score heading south? Read more “Is this a sure fire way to lower your credit score?”

What no one will tell you about your “free” credit report

If your New Year’s resolution includes a financial tune-up, then you’re probably about to pull your “free” credit report. You’ll want to read this first. Read more “What no one will tell you about your “free” credit report”

My “ID” wasn’t protected — can I get a refund?

When Geraldine Matraia gets an alert about a change in her credit report, her conversation with ProtectMyId doesn’t go well. Can she ask for a refund?
Read more “My “ID” wasn’t protected — can I get a refund?”

“It’s a laughing joke that Expedia says they offer great customer service”

Last December, Caesar Ho booked a night at the Hyatt Regency San Francisco Airport Hotel through Expedia. But when he couldn’t reach the hotel because of inclement weather — snow on the 5 Freeway and dangerous winds on the 101 — he phoned the hotel to see if he could cancel his room.

A hotel representative said he couldn’t help, and that he needed to contact Expedia to cancel his stay. Expedia refused.

Because they were unwilling to do anything, we filed a dispute with our credit card company. Visa investigated the issue and sent a notice to Expedia.com for mediation.

Expedia was given a full 45 days to respond to the dispute, but according to Visa, they received no response from Expedia.com and the case was then closed. We received a notice from Visa stating that our account had been credited the full amount and the case solved.

End of story? Not quite.
Read more ““It’s a laughing joke that Expedia says they offer great customer service””

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