Is this a sure fire way to lower your credit score?

Sharon Lewis doesn’t think of herself as a deadbeat. She makes responsible financial decisions, which includes paying her credit card bills on time every month. So why is her credit score heading south? Read more “Is this a sure fire way to lower your credit score?”

What no one will tell you about your “free” credit report

If your New Year’s resolution includes a financial tune-up, then you’re probably about to pull your “free” credit report. You’ll want to read this first. Read more “What no one will tell you about your “free” credit report”

“It’s a laughing joke that Expedia says they offer great customer service”

Last December, Caesar Ho booked a night at the Hyatt Regency San Francisco Airport Hotel through Expedia. But when he couldn’t reach the hotel because of inclement weather — snow on the 5 Freeway and dangerous winds on the 101 — he phoned the hotel to see if he could cancel his room.

A hotel representative said he couldn’t help, and that he needed to contact Expedia to cancel his stay. Expedia refused.

Because they were unwilling to do anything, we filed a dispute with our credit card company. Visa investigated the issue and sent a notice to Expedia.com for mediation.

Expedia was given a full 45 days to respond to the dispute, but according to Visa, they received no response from Expedia.com and the case was then closed. We received a notice from Visa stating that our account had been credited the full amount and the case solved.

End of story? Not quite.
Read more ““It’s a laughing joke that Expedia says they offer great customer service””