TripAdvisor, which appears to have weathered a fake-review scandal thanks in no small part to a plausible explanation from its chief executive, has never been accused of pulling any punches. Until now.
Mark Leon stayed at the Occidental Grand Hotel in Cozumel, Mexico, earlier this month. He posted two reviews: An account of a “wonderful” restaurant called Capi Navegante. And a scathing write-up of the Occidental.
Guess which one got posted?
“Is TripAdvisor censoring negative reviews?”