No comment

No comment.

That’s what Amazon said to one of our advocates when she asked about one of our most controversial cases in months.

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Sizing up the sincerity of corporate apologies

Jason Landman’s stateroom on the Carnival Miracle vibrated from the moment his ship cast off in Long Beach, Calif., until it docked seven days later. “It shook and rattled literally from start to finish of the cruise,” he says.
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The smarter consumer: Learning to speak corporate-ese

American businesses speak another language.

Instead of laying off employees, they “rightsize.” When they run out of time, they make a “hard stop.” And common sense becomes “best practices.”

What does it matter to you? A lot, actually.
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