“You are clearly missing the big picture”

My recent critique of the phrase “for your convenience” in the hospitality industry brought out angry hotel managers, who insisted they were providing a convenience to their guests and that I was all wrong. Read more ““You are clearly missing the big picture””

I didn’t activate my E-ZPass on my Budget rental, so why am I being charged for it?

Although Peggy Kroll does not authorize automatic toll payment service on her Budget rental, she is charged a “convenience fee” by Budget for E-ZPass service in New York and New Jersey. Can our advocates persuade Budget to reverse the fee? Read more “I didn’t activate my E-ZPass on my Budget rental, so why am I being charged for it?”

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