When someone promises you a refund, you expect to get all your money back, right? But not if you’re dealing with an airline. And not if you’re Leopoldo Yanez.
He had booked a flight from Fort Lauderdale to Las Vegas on Continental Airlines this month for his wife and himself. It was their 58th wedding anniversary, so he wanted to make it special.
I used 30,000 miles to upgrade to first class the leg from Fort Lauderdale to Las Vegas, which I knew it would be non-refundable, and I bought a first class ticket for the return leg, which they told me is fully refundable.
Unfortunately, my wife got very sick and it was forbidden by her physician to walk. I had to cancel our reservation.