Is this enough compensation? They promised me a refund but there was a catch

When someone promises you a refund, you expect to get all your money back, right? But not if you’re dealing with an airline. And not if you’re Leopoldo Yanez.

He had booked a flight from Fort Lauderdale to Las Vegas on Continental Airlines this month for his wife and himself. It was their 58th wedding anniversary, so he wanted to make it special.

I used 30,000 miles to upgrade to first class the leg from Fort Lauderdale to Las Vegas, which I knew it would be non-refundable, and I bought a first class ticket for the return leg, which they told me is fully refundable.

Unfortunately, my wife got very sick and it was forbidden by her physician to walk. I had to cancel our reservation.

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Bad marriage? Passengers wish they could unravel the Continental-United merger

The merger between Continental Airlines and United Airlines, which became official at the beginning of this month, is the airline combination passengers would like to unravel the most, a new poll shows.

A survey of more than 400 readers taken this weekend found 36 percent wanted to undo the Continental-United combination. It was trailed closely by Delta Air Lines and Northwest Airlines (30 percent), American Airlines and TWA (19 percent) and America West and US Airways (15 percent).

Readers had plenty to say about the mergers, too.
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Fact-checking the Continental Airlines-United Airlines merger

In their push to become the biggest airline on the planet, Continental Airlines and United Airlines wasted no time posting a merger website this morning. Maybe they should have considered hiring an editor before they did.

Now, I realize that no one is accurate 100 percent of the time, and that I’ve had my fair share of corrections. Feel free to let loose with the people-who-live-in-glass-houses-shouldn’t-throw-stones comments.

Then again, I’m not at the top of the airline food chain, either.
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Business travel group supports turn-back law for airlines — who will join it?

More fallout from ExpressJet Airlines 2816 fiasco: The National Business Travel Association has thrown its weight behind a “turn back” rule for airlines, a remarkable reversal for an organization with a consistent pro-business and often pro-airline record.

The move leaves the US airline industry almost entirely friendless in Washington, at least when it comes to passenger rights legislation being considered by Congress, and it may be one of the final nails in the coffin of efforts to keep the government from regulating the controversial tarmac delays that have attracted so much public attention recently.
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